When managing a fleet of laptops, whether in a business setting or as an MSP, the right Remote Monitoring and Management (RMM) tool can make all the difference. Laptops bring unique challenges—they’re often on the move, connect to various networks, and require consistent updates and security checks to prevent vulnerabilities. Having tried and tested several RMM solutions over the years for managing laptops, I’ve found that the best tools provide seamless monitoring, robust remote management, and strong patch management to keep these devices secure and functional wherever they are.
What to Look for in an RMM Tool for Laptops
Managing laptops requires specific features that some RMM tools handle better than others. Here’s what you should focus on:
- Remote Access and Control: Fast and secure remote access to troubleshoot issues, provide support, and manage settings, even if the laptop is off-network.
- Mobile Device Management (MDM) Capabilities: Managing laptops on the go requires MDM features for handling location tracking, remote wipe, and geofencing.
- Patch Management: Automated patch management to ensure OS and third-party applications are always up to date.
- Endpoint Security: Integrated antivirus, anti-malware, and vulnerability scanning tools to protect against cyber threats.
- Low Resource Usage: RMM agents should be lightweight to minimize impact on laptop performance, especially for older devices.
- Cross-Platform Compatibility: Support for managing various operating systems (Windows, macOS, Linux) since many environments have mixed fleets of laptops.
Top RMM Tools for Managing Laptops
1. NinjaOne
Why NinjaOne Is a Top Choice for Laptops: NinjaOne (formerly NinjaRMM) stands out for its ease of use, fast deployment, and powerful features. It’s designed for simplicity without sacrificing functionality, making it ideal for managing laptops across multiple locations.
Key Features:
- Remote Access and Support: Secure, fast remote access through integrated TeamViewer or Splashtop.
- Automated Patch Management: Supports Windows, macOS, and third-party application patching with flexible scheduling.
- Cross-Platform Compatibility: Works well across different OS environments.
- Endpoint Monitoring and Alerting: Real-time monitoring and alerts for hardware issues, software installations, and system performance.
- Integrated Backup and Security: Options to integrate with third-party antivirus and backup solutions for comprehensive security.
Best For: Businesses and MSPs looking for a user-friendly RMM with strong patch management, security features, and reliable remote access for managing laptops.
2. Atera
Why Atera is Great for Laptops: Atera is an all-in-one RMM and PSA platform designed for SMBs and small MSPs. It offers a clean, intuitive interface and an affordable pricing model that’s ideal for managing a laptop-heavy environment.
Key Features:
- Remote Access and Control: Integrated remote control with Splashtop for easy, secure access.
- Automated Patch Management: Schedule and deploy patches for OS and third-party apps.
- Mobile Device Management (MDM) Lite: Basic MDM features that are useful for managing laptops in a mobile environment.
- Pay-Per-Technician Pricing: Cost-effective for smaller teams managing multiple devices.
- Comprehensive Monitoring and Alerts: Real-time alerts for CPU, RAM, disk usage, and other critical parameters.
Best For: Smaller teams or MSPs that need a budget-friendly, easy-to-deploy RMM with strong remote access and patch management capabilities.
3. Datto RMM
Why Datto RMM Stands Out for Mobile Device Management: Datto RMM is a cloud-based RMM platform designed with mobility in mind. It offers robust remote management, security, and patch management features, making it an excellent choice for managing a fleet of laptops.
Key Features:
- Cloud-Based Remote Management: Access and manage laptops anywhere without the need for on-premises infrastructure.
- Automated Patch Management: Full patching support for Windows and macOS, with a focus on security updates.
- Endpoint Detection and Response (EDR): Integrated EDR tools to protect laptops from malware, ransomware, and other threats.
- Customizable Alerts and Reporting: Create detailed reports and set alerts based on various parameters for proactive management.
- Lightweight Agent: Minimal impact on device performance, suitable for laptops with lower specs.
Best For: Organizations that prefer a cloud-based RMM with strong security features for managing laptops that frequently move between different networks.
4. Kaseya VSA
Why Kaseya VSA is a Robust Option: Kaseya VSA is a comprehensive RMM platform that excels in automation, scripting, and scalability. It’s particularly well-suited for larger environments where laptops need to be managed at scale with minimal manual intervention.
Key Features:
- Remote Monitoring and Scripting: Powerful scripting engine to automate laptop management tasks and maintenance.
- Patch Management and Vulnerability Scanning: Robust patch management and vulnerability scanning features.
- Integrated IT Documentation (IT Glue): Quickly access device documentation and client environments.
- Unified Remote Control: Fast, reliable remote control functionality for troubleshooting and support.
- Advanced Automation: Automated workflows and policy-based management to reduce manual workloads.
Best For: Larger organizations or MSPs that require deep automation capabilities and integration with broader IT management tools.
5. ManageEngine RMM Central
Why ManageEngine is a Versatile Choice: ManageEngine’s RMM Central provides a centralized platform for endpoint management with strong focus on patch management, asset management, and compliance—ideal for laptop management.
Key Features:
- Cross-Platform Patch Management: Automated patching for Windows, macOS, Linux, and third-party applications.
- Remote Control and Troubleshooting: Secure remote access and troubleshooting tools for IT support teams.
- Asset Management: Track and manage hardware and software assets across the laptop fleet.
- Compliance Management: Ensures all laptops meet security and compliance standards, essential for remote workers.
- Custom Reports and Alerts: Generate custom reports and set alerts for various system activities and updates.
Best For: Enterprises needing comprehensive endpoint management and compliance tools for managing laptops in regulated environments.
Quick Comparison of the Best RMM Tools for Laptops
RMM Tool | Best For | Key Strengths |
---|---|---|
|
Easy-to-use, powerful RMM for multi-location environments | User-friendly, robust remote access, strong patch management |
|
SMBs needing a cost-effective, all-in-one solution | Transparent pricing, integrated PSA, simple deployment |
|
Cloud-focused environments with security concerns | Cloud-based management, integrated EDR, lightweight agent |
|
Large teams needing advanced automation and scripting | Powerful automation, deep integration, scalable solution |
|
Compliance and asset management-focused enterprises | Comprehensive patching, asset management, compliance reporting |
Conclusion
Choosing the best RMM for managing laptops depends on your specific needs—whether you’re looking for simplicity, scalability, or advanced features. NinjaOne and Datto RMM offer great cloud-based solutions with strong remote access and security features, while Atera provides a cost-effective all-in-one platform for smaller teams. For those needing advanced automation and customization, Kaseya VSA and ManageEngine RMM Central provide powerful, scalable options.
Take the time to test a few of these tools through trials or demos to see which aligns best with your laptop management requirements. The right RMM can help ensure your fleet of laptops is secure, up to date, and always ready for your team to work efficiently from anywhere.