For small businesses, choosing the right Remote Monitoring and Management (RMM) tool can be a game-changer. Unlike larger enterprises, small businesses often operate with limited IT resources and budgets, making it crucial to find an RMM solution that is not only affordable but also easy to use, efficient, and scalable. Having helped several small businesses set up their IT infrastructure, I’ve seen firsthand how the right RMM tool can help streamline IT operations, enhance security, and boost productivity.
What Small Businesses Should Look for in an RMM Tool
When selecting an RMM tool for a small business, consider these key factors:
- Ease of Use: Minimal learning curve, user-friendly interface, and easy deployment to save time and resources.
- Affordable Pricing: Clear, budget-friendly pricing models that align with the needs of small businesses.
- Automation: Ability to automate repetitive tasks like patch management, monitoring, and updates to reduce manual effort.
- Comprehensive Monitoring: Real-time monitoring and alerts for system health, performance, and security.
- Integrated PSA Features: Basic helpdesk, ticketing, and customer management features to streamline operations.
- Scalability: Flexible enough to grow with the business without needing to switch platforms later.
Top RMM Tools for Small Businesses
1. Atera
Why Atera is a Top Choice for Small Businesses: Atera is an all-in-one RMM and Professional Services Automation (PSA) platform specifically designed for small to mid-sized businesses (SMBs) and Managed Service Providers (MSPs). It offers a straightforward, per-technician pricing model, making it highly cost-effective.
Key Features:
- Pay-Per-Technician Pricing: Unlimited devices per technician, which is perfect for small businesses managing multiple endpoints without additional costs.
- Integrated Remote Monitoring and Management: Monitor, manage, and support devices remotely with built-in tools.
- Automation: Automated patch management, network discovery, and routine maintenance tasks.
- Helpdesk and Ticketing System: Integrated helpdesk features for managing IT support requests.
- Real-Time Alerts and Reporting: Alerts for hardware, software, and network issues; detailed reports for performance tracking.
Best For: Small businesses looking for an affordable, all-in-one solution with easy deployment and minimal management overhead.
2. NinjaOne
Why NinjaOne is Ideal for Small Teams: NinjaOne (formerly NinjaRMM) provides an intuitive, user-friendly platform that’s easy to set up and use. It offers robust RMM capabilities without unnecessary complexity, making it ideal for small businesses looking for a hassle-free solution.
Key Features:
- User-Friendly Interface: Minimal setup time and a clean, intuitive UI that requires little to no training.
- Automated Patch Management: Supports patch management for Windows, macOS, and a wide range of third-party applications.
- Remote Access and Support: Secure remote control and support capabilities via integrated TeamViewer or Splashtop.
- Endpoint Monitoring and Alerts: Real-time monitoring of endpoint health, performance, and security.
- Third-Party Integrations: Compatible with popular PSA tools like ConnectWise, Autotask, and Zendesk for enhanced functionality.
Best For: Small businesses that need a powerful yet straightforward RMM solution with strong automation and remote access capabilities.
3. Syncro
Why Syncro Stands Out for SMBs: Syncro is a hybrid RMM and PSA tool designed specifically for small to mid-sized MSPs and IT service providers. It combines RMM functionalities with robust PSA capabilities, including invoicing, billing, and customer management, in one platform.
Key Features:
- Integrated RMM and PSA: Combines remote monitoring, automation, and PSA functionalities for seamless IT management.
- Affordable and Transparent Pricing: Simple pricing model with no hidden fees, making it budget-friendly for small businesses.
- Automation and Scripting: Automate routine tasks and deploy scripts across multiple devices.
- Built-in Invoicing and Billing: Easily manage billing, recurring invoices, and contracts within the same platform.
- Customizable Alerts and Reports: Real-time alerts for system performance and detailed reports to monitor IT health.
Best For: SMBs or small MSPs needing a cost-effective, all-in-one solution that includes both RMM and PSA capabilities.
4. Pulseway
Why Pulseway is a Great Fit for Small Teams: Pulseway is known for its mobile-first approach, allowing IT administrators to monitor and manage endpoints directly from their mobile devices. It’s a lightweight RMM tool that is easy to deploy and highly effective for small businesses.
Key Features:
- Mobile Management: Monitor and manage IT infrastructure from anywhere using a mobile app.
- Remote Control: Secure remote access to all managed devices to provide support and resolve issues.
- Patch Management: Automated patch management for operating systems and third-party applications.
- Real-Time Alerts: Instant alerts for critical issues, performance problems, and security threats.
- Integration with IT Management Tools: Compatible with various third-party tools for backup, security, and more.
Best For: Small IT teams that prioritize mobility and need an RMM solution that allows them to work from anywhere.
5. Kaseya VSA
Why Kaseya VSA is a Powerful Option: Kaseya VSA is a well-established RMM solution that provides robust automation and scalability. While it’s typically used by larger teams, it offers features that small businesses can also benefit from, particularly those with growth in mind.
Key Features:
- Advanced Automation: Automated IT management and maintenance through a powerful scripting engine.
- Patch Management and Vulnerability Scanning: Comprehensive patch management to keep systems up-to-date and secure.
- Remote Access and Support: Fast, secure remote access for troubleshooting and resolving IT issues.
- Integrated IT Documentation (IT Glue): Easy access to documentation and knowledge base within the platform.
- Scalable and Flexible: Capable of scaling up as the business grows, providing a long-term RMM solution.
Best For: Small businesses planning for growth and needing a scalable RMM with advanced automation features.
Quick Comparison of the Best RMM Tools for Small Businesses
| RMM Tool | Best For | Key Strengths |
|---|---|---|
|
SMBs looking for an affordable all-in-one solution | Transparent pricing, integrated PSA, easy setup and use |
|
Small teams needing simplicity and power | User-friendly, strong automation, excellent remote access |
|
SMBs needing both RMM and PSA capabilities | Affordable, integrated invoicing and billing, automation |
|
Small teams that prioritize mobility | Mobile-first management, real-time alerts, easy deployment |
|
Small businesses planning for growth | Powerful automation, scalability, comprehensive IT management |
Conclusion
Selecting the best RMM for a small business depends on your specific needs, budget, and desired level of functionality. Atera and Syncro offer all-in-one RMM and PSA capabilities with transparent pricing models, making them great for smaller teams. NinjaOne provides a streamlined, easy-to-use platform that is powerful yet simple, while Pulseway is perfect for those who need mobility and flexibility. If you’re planning for growth and need advanced features, Kaseya VSA is a solid, scalable choice.
Take advantage of free trials and demos to find out which RMM tool aligns best with your business’s requirements. The right RMM solution will not only save time and resources but also help you provide a higher level of service, keeping your business running smoothly and securely.