You’re not the first to ask this. Picking the best PSA (Professional Services Automation) tool to use with NinjaRMM can feel like a puzzle, but when you hit the right combination, it’s a game-changer for managing your MSP (Managed Service Provider) business.
I’ve been there, pulling my hair out trying to figure out which PSA will seamlessly connect with NinjaRMM without giving me extra headaches. The goal is to have all your operations – from ticketing to invoicing – in one streamlined workflow. You want tools that don’t just talk to each other but work together like a well-oiled machine.
So, here’s what I’ve learned firsthand.
Top PSA Tools for NinjaRMM
1. Syncro
Syncro is hands down one of the easiest PSAs to pair with NinjaRMM. I initially started using Syncro because I wanted something that didn’t require a tech wizard to set up.
Why Syncro Works with NinjaRMM:
- Integrated Ticketing System: You can automatically convert NinjaRMM alerts into Syncro tickets. No more manual entry or missed alerts.
- Invoicing and Billing: Syncro’s built-in invoicing features simplify your billing process, especially when working with NinjaRMM to track and bill for services.
- Device Sync: All client devices managed via NinjaRMM sync back to Syncro, making asset management and tracking so much easier.
Pro Tip: Syncro’s pricing is a massive advantage, especially for smaller MSPs, because it’s affordable but packed with enough functionality for most operations.
2. ConnectWise Manage
Now, if you’re working with a larger client base or need a more robust solution, ConnectWise Manage is a solid option.
What Stands Out with ConnectWise Manage:
- Advanced Automation: It’s great for automating workflows, like ticket escalations and SLAs (Service Level Agreements). The tighter automation means less time micromanaging.
- NinjaRMM Integration: It hooks directly into NinjaRMM, so you can automatically create and manage tickets based on alerts, all within ConnectWise.
- Deep Reporting: If you love data and need to give detailed reports to clients, ConnectWise’s reporting tools are leagues ahead.
Heads-Up: ConnectWise Manage has a steeper learning curve, and its cost can grow pretty fast if you’re adding users. But once you’ve got it dialed in, the automation pays off.
3. Autotask PSA
Autotask is another strong contender for those who need a PSA that scales with their business. I’ve seen it work wonders for MSPs that have a mix of client needs.
Why It Works with NinjaRMM:
- Flexible Ticketing: Autotask’s ticketing system can be customized and fine-tuned to your liking, which pairs well with NinjaRMM’s alerting.
- Project Management: If your MSP does a lot of project-based work, Autotask’s project management features integrate neatly, keeping everything organized.
- Client Insights: NinjaRMM’s data can feed directly into Autotask, giving you a fuller picture of your client’s IT environment.
Watch Out For: The interface can feel clunky at times, especially if you’re used to more intuitive tools, but it gets the job done.
4. Atera
Atera combines RMM and PSA into one platform, but if you’re already tied to NinjaRMM, Atera can still work as a stand-alone PSA for certain scenarios.
Highlights:
- Affordable: It’s a budget-friendly solution with all the core features you’d expect from a PSA.
- Simple Integration: NinjaRMM can be configured to push alerts into Atera’s ticketing system.
Limitations: While Atera is cheaper, it lacks the depth and flexibility that you’d get from something like ConnectWise or Autotask. However, for smaller teams, it’s more than sufficient.
5. HaloPSA
A newer player, but HaloPSA integrates cleanly with NinjaRMM and offers a lot of bang for your buck.
What I Like About It:
- Cloud-Native: Like NinjaRMM, it’s cloud-based, meaning you can access it from anywhere, and updates are automatic.
- Modern Interface: The user experience is intuitive, and the workflow between NinjaRMM and HaloPSA feels modern and snappy.
- Customizable: HaloPSA lets you customize your workflows and ticket types based on alerts from NinjaRMM.
Note: HaloPSA is still building out its integration suite, so if you need more mature features, it’s worth checking what’s coming in future updates.
Integration Setup Tips
1. Ensure Real-Time Sync
Whichever PSA you choose, the key is making sure it syncs with NinjaRMM in real time. If there’s any delay in ticket creation from an RMM alert, that’s going to hurt your response times and could impact SLAs.
2. Alert Filtering
Set up alert filtering in NinjaRMM before syncing it with your PSA. This prevents ticket spam from low-priority alerts. Use NinjaRMM’s automation features to only pass critical alerts to the PSA, so your team doesn’t get overwhelmed.
3. Test Automation Workflows
You want to ensure that your ticketing rules, auto-escalations, and billing workflows function perfectly with NinjaRMM alerts. Run a few test tickets through the system to check that everything syncs as expected, especially when it comes to SLA breaches or priority escalations.
Final Word
The PSA you choose for NinjaRMM will depend on the size of your team, your clients’ needs, and your budget. Syncro is perfect for smaller, leaner MSPs, while ConnectWise Manage and Autotask are better suited for larger operations with more complex workflows. HaloPSA is worth a look if you want something that feels fresh and modern, though it might lack some of the advanced functionality of the more established players.
In the end, take the time to configure the integration properly, test it thoroughly, and you’ll have a well-oiled system that runs smoothly without causing you headaches.