When I first got into the Managed Service Provider (MSP) game, I quickly learned that the right PSA (Professional Services Automation) and RMM (Remote Monitoring & Management) combo is critical for scaling smoothly. The trick is finding a pair that works in harmony, rather than complicating things with clunky integrations or confusing dashboards.
I’ve been through the wringer trying out different tools, so let me help you skip that learning curve. Below are the top PSA and RMM combinations that have proven to be the most reliable for MSPs.
Best PSA and RMM Combos for MSPs
1. Syncro (PSA + RMM in One)
If simplicity and cost-effectiveness are high on your list, Syncro is a great all-in-one option.
Why Syncro is a Winner:
- All-in-One Solution: Syncro combines PSA and RMM into a single platform, which simplifies your tech stack. You don’t need to worry about integration headaches because the system is built to handle both.
- Affordable Pricing: It’s a budget-friendly option, especially for small to mid-sized MSPs. You get essential features without being nickel-and-dimed.
- Easy to Use: Syncro is known for its user-friendly interface, making it quick to onboard your team and start rolling out services.
Downsides:
- Less Customization: Because it’s an all-in-one tool, Syncro lacks some of the deep customization you’ll find in standalone PSAs like ConnectWise or Autotask.
Perfect For: Smaller MSPs or teams looking for a streamlined, cost-effective solution that doesn’t need multiple software platforms.
2. ConnectWise Manage (PSA) + ConnectWise RMM (Formerly Automate)
This duo is one of the industry standards. ConnectWise Manage combined with ConnectWise RMM (formerly known as Automate) is a powerhouse for larger MSPs or those looking to scale up.
Why This Combo is Popular:
- Seamless Integration: Because both tools come from ConnectWise, the integration between the PSA and RMM is airtight. Everything from alerts to ticketing flows smoothly.
- Advanced Automation: If you’re looking for deep automation – think auto-escalating tickets, workflow triggers, and extensive customizations – ConnectWise is top-tier.
- Extensive Reporting: With this setup, you’ll get granular reporting on both the business and technical sides, making it easier to keep clients informed and impressed.
Downsides:
- Steep Learning Curve: ConnectWise is robust but takes time to master. Expect a significant time investment in setup and training.
- Pricey: If you’re a small MSP, the price tag might be hard to justify compared to other options.
Perfect For: Medium to large MSPs that need comprehensive automation and reporting features, and have the budget and time to invest in setup.
3. Autotask (PSA) + Datto RMM
If your MSP focuses heavily on data protection or you already use Datto’s backup solutions, this combo could be ideal. Autotask PSA and Datto RMM are both owned by Datto, making the integration rock-solid.
Key Strengths:
- Full Stack Solution: Like ConnectWise, Datto offers a fully integrated stack of services that includes PSA, RMM, and even backup solutions. This all-in-one ecosystem minimizes compatibility issues.
- Strong Backup & Disaster Recovery: Datto is known for its BDR (Backup and Disaster Recovery) products. When you add Autotask and Datto RMM into the mix, you get a tightly integrated solution where backup management is just as streamlined as your ticketing and monitoring.
- Real-Time Ticketing: Alerts from Datto RMM can immediately generate tickets in Autotask, reducing the risk of missing critical issues.
Downsides:
- Complex Setup: While the integration is strong, the initial configuration can take some time, especially if you’re new to these platforms.
- Price: Like ConnectWise, this setup is not cheap. The investment, however, is worth it for larger MSPs that need a reliable, all-in-one system.
Perfect For: MSPs that already rely on Datto’s backup services and need a deeply integrated ecosystem for monitoring and automation.
4. Atera (PSA + RMM in One)
For smaller MSPs or those just getting started, Atera offers an affordable all-in-one solution with minimal complexity. Like Syncro, it combines both PSA and RMM in one platform.
Why You Might Like Atera:
- Unlimited Devices, Per-Tech Pricing: Atera charges based on the number of techs, not the number of devices. This can be a game-changer if you manage a lot of endpoints.
- Simplicity: Atera is incredibly easy to set up. You won’t spend weeks configuring the system, making it a good choice for MSPs who need to get up and running fast.
- Solid Features for the Price: Even though it’s more affordable, Atera provides essential features like remote monitoring, ticketing, invoicing, and reporting.
Downsides:
- Limited Advanced Features: While Atera is great for smaller MSPs, it lacks the deep customization, automation, and advanced reporting found in larger tools like ConnectWise or Autotask.
Perfect For: Small MSPs or solo operators who need a quick, no-fuss solution that handles both RMM and PSA tasks without a hefty price tag.
5. HaloPSA + NinjaOne (NinjaRMM)
HaloPSA and NinjaOne (formerly NinjaRMM) is a growing favorite for MSPs who want more customization in their PSA and a strong, cloud-based RMM tool.
Why HaloPSA + NinjaOne Stands Out:
- Modern, User-Friendly Interface: Both HaloPSA and NinjaOne offer clean, intuitive user experiences that reduce the learning curve.
- Strong Automation and Ticketing: HaloPSA lets you customize workflows, create rules-based ticketing, and manage SLAs with ease.
- Cloud-Native: Both tools are cloud-based, meaning updates are seamless and there’s no need for heavy on-prem infrastructure.
- Excellent RMM Capabilities: NinjaOne is known for its robust remote monitoring and patch management capabilities, with support for multiple operating systems.
Downsides:
- Less Mature Integration: Since HaloPSA is relatively new, its integration with NinjaOne isn’t as mature as some of the older systems like ConnectWise or Autotask. It works well but might lack some advanced options for power users.
Perfect For: MSPs looking for a modern, cloud-based solution with strong customization options without the baggage of older platforms.
Factors to Consider When Choosing a PSA + RMM
- Integration
The integration between the PSA and RMM is vital. You want to minimize the need for manual data entry or jumping between platforms. Native integrations tend to be more reliable than third-party connectors. - Automation
Look for PSA/RMM combos that allow you to automate repetitive tasks like ticket creation, escalations, and invoicing. The more you can automate, the more time you’ll save. - Scalability
As your MSP grows, your PSA and RMM need to grow with you. Make sure the tools you choose can scale in terms of users, devices, and complexity. - Ease of Use
While advanced features are great, ease of use should never be sacrificed. If a platform is too complicated, your team won’t use it to its full potential. - Price
Pricing models vary widely. Some charge per device, others per technician. Calculate your total cost based on the number of endpoints and techs you’ll need to support.
Final Word
For smaller MSPs, Syncro or Atera are cost-effective all-in-one solutions that handle the basics well. For larger MSPs needing more advanced features, ConnectWise or Autotask combined with their respective RMM tools offer a powerful, scalable solution. If you’re looking for a modern cloud-based approach, HaloPSA + NinjaOne is definitely worth checking out.
Choosing the right PSA and RMM combo can take time, but once you find the right fit, it will drastically improve your service delivery and operational efficiency.