When it comes to choosing the right Remote Monitoring and Management (RMM) tool for your IT business, two names often come up: ConnectWise Automate and SolarWinds RMM. These are heavyweights in the Managed Service Provider (MSP) space, each with its own strengths, capabilities, and ideal use cases. If you’re looking to streamline your operations, improve efficiency, and offer top-tier service to your clients, you need to know the ins and outs of these tools.
Below, I’ll break down the key differences, features, and strengths of ConnectWise Automate and SolarWinds RMM, so you can make an informed decision.
Overview of Each Tool
1. ConnectWise Automate
- Formerly Known As: LabTech
- Primary Focus: Automation, extensive customization, and scripting capabilities.
- Target Users: MSPs looking for robust automation features and in-depth remote management.
- Key Features:
- Powerful automation engine for scripting tasks and managing IT services.
- A broad array of plugins and integrations with other ConnectWise products (e.g., Manage and Control).
- Deep monitoring and remote access capabilities.
- Automated patch management and software deployment.
- Centralized dashboard for visibility into client systems.
- Best For: MSPs that require a deep level of customization, automation, and are comfortable with a steeper learning curve.
2. SolarWinds RMM
- Formerly Known As: SolarWinds MSP Remote Monitoring & Management
- Primary Focus: Simplicity, ease of use, and quick deployment.
- Target Users: MSPs who prioritize ease of use and rapid onboarding.
- Key Features:
- User-friendly interface and quick setup.
- Integrated antivirus, backup, and patch management.
- Network monitoring and asset management.
- Automated alerts and reporting.
- Cloud-based architecture for easy accessibility.
- Best For: MSPs looking for a straightforward, cloud-based RMM solution with quick deployment and comprehensive security features.
Detailed Comparison
| Feature | ConnectWise Automate | SolarWinds RMM |
|---|---|---|
| User Interface (UI) | Highly customizable but has a steep learning curve. | Intuitive and user-friendly, with minimal setup. |
| Automation Capabilities | Advanced automation and scripting; very flexible. | Limited compared to Automate but sufficient for most common tasks. |
| Deployment Type | On-premises and cloud. | Cloud-based. |
| Patch Management | Fully automated with customizable scripting. | Automated patch management, but less customizable. |
| Integration with Other Tools | Excellent integration with other ConnectWise products. | Good integration with several third-party tools but not as extensive. |
| Reporting and Alerts | Highly customizable alerts and reporting. | Pre-configured alerts and reports; easy to use. |
| Remote Access | Integrated remote control with ConnectWise Control. | Integrated remote control with Take Control. |
| Pricing Structure | Typically higher, with more granular control. | More cost-effective with straightforward pricing. |
| Support and Community | Large, active community with comprehensive support. | Strong support network, but smaller than ConnectWise’s. |
Key Strengths and Weaknesses
ConnectWise Automate: Strengths
- Advanced Automation: The platform is highly customizable, offering MSPs the ability to automate virtually any process, from simple tasks to complex workflows.
- Comprehensive Monitoring and Management: Provides in-depth monitoring, remote control, patch management, and reporting capabilities.
- Seamless Integration with Other ConnectWise Products: If you’re already using ConnectWise Manage or Control, the integration is nearly flawless.
ConnectWise Automate: Weaknesses
- Steep Learning Curve: The powerful customization options come at the cost of user-friendliness. New users can find it overwhelming.
- Higher Cost: It can be more expensive than SolarWinds RMM, especially when considering the need for additional training and setup time.
SolarWinds RMM: Strengths
- Ease of Use: The interface is intuitive, making it easy for new users to get started without a steep learning curve.
- Cloud-Based Architecture: Being cloud-based means no need for complex server setups, and users can access it from anywhere.
- Integrated Security Features: Includes built-in antivirus, backup, and patch management, making it a well-rounded solution for smaller MSPs.
SolarWinds RMM: Weaknesses
- Limited Customization: Compared to ConnectWise Automate, the level of customization, especially around automation and scripting, is limited.
- Fewer Advanced Features: While sufficient for many MSPs, the platform lacks some of the more advanced features found in ConnectWise Automate.
Which One Should You Choose?
When to Choose ConnectWise Automate:
- If your MSP relies heavily on automation and scripting.
- If you need deep customization and control over your RMM tool.
- If you are already invested in the ConnectWise ecosystem and want tight integrations with other products.
When to Choose SolarWinds RMM:
- If you are looking for an easy-to-use, cloud-based solution that can be quickly deployed.
- If your team prefers a straightforward interface with minimal training required.
- If you need a cost-effective solution with comprehensive security features built-in.
Conclusion
Choosing between ConnectWise Automate and SolarWinds RMM ultimately depends on your MSP’s specific needs, resources, and expertise. If you prioritize customization, advanced automation, and are ready to handle a steeper learning curve, ConnectWise Automate is the way to go. On the other hand, if you want something more straightforward, easy to set up, and cost-effective, SolarWinds RMM may be the better choice.
Evaluate your team’s capabilities, the needs of your clients, and your long-term business goals to determine which tool will best fit your RMM strategy.