In the world of Remote Monitoring and Management (RMM) tools for Managed Service Providers (MSPs), Datto RMM and Continuum RMM (now known as ConnectWise RMM after its acquisition by ConnectWise) are two leading contenders. Both platforms aim to help MSPs efficiently manage their clients’ IT infrastructure by providing remote monitoring, patch management, automation, and more. However, they cater to slightly different needs and preferences within the MSP community.
This guide will break down the features, strengths, and key differences between Datto RMM and Continuum (ConnectWise) RMM to help you decide which is the best fit for your MSP business.
Overview of Each Tool
1. Datto RMM
- Primary Focus: Cloud-based simplicity, robust security, and ease of use.
- Target Users: MSPs looking for an intuitive, scalable, and secure RMM platform.
- Key Features:
- Cloud-based with no need for on-premises servers.
- Robust automation and scripting capabilities.
- Patch management and monitoring.
- Endpoint detection and response (EDR) integration.
- Centralized dashboard for visibility and control.
- Built-in security features like two-factor authentication and role-based permissions.
- Best For: MSPs looking for a cloud-first, secure, and easy-to-deploy RMM solution.
2. Continuum (ConnectWise) RMM
- Primary Focus: Deep integration with ConnectWise’s ecosystem, automated management, and a Network Operations Center (NOC) for support.
- Target Users: MSPs seeking an integrated, full-stack IT management solution with advanced automation.
- Key Features:
- Strong integration with other ConnectWise products (Manage, Control, Automate).
- Access to a 24/7 Network Operations Center (NOC) for outsourced monitoring and management.
- Automated remediation and patch management.
- Customizable alerting and reporting.
- Advanced scripting and automation capabilities.
- Managed security and backup options.
- Best For: MSPs who want a tightly integrated platform with the option for outsourced IT management and remediation.
Detailed Comparison
| Feature | Datto RMM | Continuum (ConnectWise) RMM |
|---|---|---|
| User Interface (UI) | Clean, modern UI with an intuitive design. | Highly customizable but can be overwhelming for new users. |
| Deployment Type | 100% Cloud-based. | Cloud-based with optional on-premises deployment. |
| Patch Management | Automated with flexible controls and scheduling. | Automated with deep integration and customizable policies. |
| Automation and Scripting | Robust but easier to manage for entry-level users. | Advanced scripting capabilities, ideal for experienced users. |
| Security Features | Built-in EDR, 2FA, and role-based access controls. | Managed security options and tight integration with other ConnectWise tools. |
| Integration with Other Tools | Good third-party integrations (e.g., Autotask PSA). | Seamless integration within the ConnectWise ecosystem. |
| Support and Community | Strong support with a focus on security and uptime. | 24/7 NOC support with a large, active community. |
| Pricing Structure | Subscription-based, competitive pricing. | Typically higher due to the additional services like NOC. |
Key Strengths and Weaknesses
Datto RMM: Strengths
- Ease of Use and Deployment: Datto RMM’s cloud-based architecture makes it easy to set up and manage without requiring heavy infrastructure.
- Security-Focused Features: With features like built-in EDR, two-factor authentication, and role-based permissions, Datto RMM emphasizes security.
- Scalability: The platform is designed to scale with MSP growth, making it suitable for both small and large organizations.
Datto RMM: Weaknesses
- Limited Deep Customization: While Datto RMM provides good automation capabilities, some MSPs may find it less flexible compared to competitors like ConnectWise in terms of deep customization.
- Less Integration Within Ecosystem: Datto RMM integrates well with Datto’s ecosystem but may not provide the same level of seamless integration with other third-party tools as Continuum.
Continuum (ConnectWise) RMM: Strengths
- Network Operations Center (NOC): The 24/7 NOC is a significant advantage for MSPs looking to offload routine tasks or provide round-the-clock coverage without additional staffing.
- Advanced Automation and Customization: For those who want deep control and automation, Continuum (ConnectWise) offers extensive scripting capabilities.
- Integration with ConnectWise Suite: Deep integration with the ConnectWise suite allows for a unified experience across RMM, PSA, and other IT management tools.
Continuum (ConnectWise) RMM: Weaknesses
- Higher Cost: Due to the additional NOC services and advanced capabilities, Continuum RMM typically comes at a higher price point.
- Steeper Learning Curve: The platform’s extensive customization and integration options can be overwhelming for new users or those unfamiliar with the ConnectWise ecosystem.
Which One Should You Choose?
When to Choose Datto RMM:
- If you need a cloud-based, easy-to-deploy RMM solution with a strong focus on security.
- If you prefer a platform that is intuitive and doesn’t require a steep learning curve.
- If you are looking for a solution that can scale easily as your business grows.
When to Choose Continuum (ConnectWise) RMM:
- If you are looking for a more integrated solution that works seamlessly with the ConnectWise suite.
- If you want the option to outsource NOC tasks to reduce operational load and provide 24/7 support.
- If your MSP requires advanced automation, scripting, and customization capabilities.
Conclusion
Choosing between Datto RMM and Continuum (ConnectWise) RMM depends largely on your MSP’s specific needs, budget, and future growth plans. Datto RMM is a strong choice for MSPs that want a cloud-based, secure, and straightforward RMM tool with competitive pricing. On the other hand, Continuum (ConnectWise) RMM is better suited for those looking for a comprehensive, highly integrated IT management solution with advanced capabilities and the option for outsourced management through a NOC.
Take the time to evaluate your team’s capabilities, the needs of your clients, and your long-term business goals to select the RMM tool that aligns best with your strategy.