For Managed Service Providers (MSPs), choosing the right Remote Monitoring and Management (RMM) tool is like finding the perfect partner—it needs to be reliable, scalable, and packed with the right features to keep your clients’ systems running smoothly. Over the years, I’ve tried, tested, and configured various RMM solutions for MSP environments, and I’ve seen firsthand how the right tool can elevate an MSP’s service delivery from good to outstanding. Let’s break down the best RMM tools for MSPs, focusing on what makes each stand out.
What MSPs Should Look for in an RMM Tool
When evaluating an RMM tool for MSP use, you need more than just basic monitoring capabilities. Here’s what really matters:
- Multi-Tenancy Support: Manage multiple client environments from a single dashboard without any crossover.
- Automation and Scripting: Automate repetitive tasks, patch management, and other maintenance activities to save time.
- Scalability: Easily scale up as you onboard new clients without significant infrastructure changes.
- Integrated PSA Features: Seamless integration with Professional Services Automation (PSA) tools for ticketing, billing, and customer management.
- Robust Reporting and Alerts: Granular reporting for clients and customizable alerting to keep your team informed without overwhelming them.
- Security and Compliance: Strong security measures, including endpoint detection, backup, and compliance reporting.
Top RMM Tools for MSPs
1. ConnectWise Automate
Why ConnectWise Automate Leads the Pack: ConnectWise Automate (formerly LabTech) is a powerhouse in the RMM space, offering deep customization and powerful automation features. It’s specifically built with MSPs in mind, providing the tools to manage large client bases efficiently.
Key Features:
- Advanced Scripting and Automation: Automate everything from patch management to routine maintenance.
- Customizable Monitoring and Alerts: Tailor alerts and monitoring for each client environment.
- Multi-Tenancy Support: Manage multiple clients securely and efficiently with separate environments.
- Integrates with ConnectWise Manage and Sell: Full PSA integration for streamlined ticketing, billing, and client management.
- Robust Reporting: In-depth reports that can be customized per client to showcase the value of your services.
Best For: Established MSPs needing a highly customizable, all-in-one solution that integrates seamlessly with other IT management tools.
2. NinjaOne
Why NinjaOne is a Rising Star: NinjaOne (formerly NinjaRMM) is known for its ease of use and a clean, intuitive interface. It offers a streamlined RMM experience without sacrificing critical features, making it ideal for MSPs who want to hit the ground running.
Key Features:
- User-Friendly Interface: Easy to set up and use, with minimal training required.
- Automated Patch Management: Supports Windows, Mac, and third-party applications.
- Remote Access and Control: Fast and secure remote access to client devices.
- Robust Reporting and Documentation: Detailed and customizable reports for transparency with clients.
- Integration with PSA Tools: Compatible with tools like ConnectWise, Autotask, and Zendesk for a complete MSP solution.
Best For: Small to mid-sized MSPs that need a user-friendly, powerful RMM tool that’s quick to deploy and scale.
3. Datto RMM
Why Datto RMM is a Reliable Choice: Datto RMM is a cloud-based RMM solution specifically designed for MSPs, with a focus on security, scalability, and ease of management. It is tightly integrated with Datto’s other MSP-focused solutions, providing a comprehensive ecosystem.
Key Features:
- Cloud-Based Management: Manage everything from the cloud with no on-premise infrastructure required.
- Built-In Security: Multi-factor authentication, role-based access control, and integrated endpoint security features.
- Patch Management and Software Deployment: Automated patching for OS and third-party software, with granular control over deployment.
- Integration with Datto Continuity and Backup Solutions: Seamless integration for a full-service MSP offering.
- Custom Alerts and Reporting: Create alerts and reports tailored to each client’s specific needs.
Best For: MSPs looking for a secure, cloud-based RMM solution that integrates well with backup and continuity services.
4. Atera
Why Atera is Perfect for SMB-Focused MSPs: Atera is an all-in-one RMM, PSA, and remote access platform that offers simplicity and affordability. It’s ideal for MSPs managing small to mid-sized businesses (SMBs) who need an all-in-one solution that doesn’t break the bank.
Key Features:
- Transparent Pricing Model: Pay per technician, not per device, which can be a cost-effective model for MSPs.
- Integrated Helpdesk and Billing: Full PSA integration with ticketing, billing, and SLA management.
- Remote Monitoring and Automation: Automated patch management, network discovery, and script automation.
- Real-Time Alerts and Reporting: Immediate alerts for critical issues and detailed client reports.
- Simple Setup and Deployment: Easy to deploy and requires minimal training for MSP teams.
Best For: Smaller MSPs or those focused on SMB clients looking for an affordable, all-in-one RMM and PSA solution.
5. Kaseya VSA
Why Kaseya VSA is a Veteran Choice for MSPs: Kaseya VSA has been a staple in the RMM space for many years and is known for its comprehensive feature set that caters to MSPs of all sizes. It is highly scalable and integrates well with the wider Kaseya IT Complete platform.
Key Features:
- Powerful Automation and Scripting: Automate virtually any IT management task with Kaseya’s powerful scripting engine.
- Patch Management and Vulnerability Scanning: Automated patching and vulnerability scanning to keep client environments secure.
- Integration with IT Glue and BMS: Tight integration with IT Glue documentation and Kaseya BMS for ticketing and billing.
- Network Monitoring and Management: In-depth monitoring and management of network devices and endpoints.
- Advanced Security Features: Built-in antivirus, backup, and disaster recovery solutions.
Best For: Large MSPs that require a robust, scalable RMM solution with deep integration into a broader IT management ecosystem.
Quick Comparison of the Best RMM Tools for MSPs
| RMM Tool | Best For | Key Strengths |
|---|---|---|
|
Established MSPs needing a highly customizable RMM | Advanced automation, deep PSA integration, robust reporting |
|
SMB to mid-sized MSPs needing ease of use and power | User-friendly, rapid deployment, powerful automation |
|
MSPs focused on security and cloud-based management | Cloud-first, built-in security, seamless backup integration |
|
Small MSPs looking for an all-in-one, budget-friendly solution | Transparent pricing, easy deployment, integrated PSA |
|
Large MSPs requiring scalability and integration | Comprehensive features, powerful scripting, robust security |
Conclusion
The best RMM for MSPs isn’t a one-size-fits-all answer; it depends on your specific needs, client size, and desired level of integration with other tools. ConnectWise Automate and Kaseya VSA offer deep customization and scalability for larger MSPs. NinjaOne and Atera are excellent for smaller to mid-sized MSPs that prioritize ease of use and cost-effective solutions. Datto RMM is perfect for those who want a cloud-based platform with strong security features.
Ultimately, take advantage of free trials and demos to see which tool aligns best with your MSP’s needs. The right RMM tool can help you streamline operations, improve service delivery, and keep clients happy—all while boosting your bottom line.