Selecting the best Remote Monitoring and Management (RMM) tool for non-MSPs, such as internal IT departments in enterprises, small businesses, or other organizations, focuses more on efficiency, usability, and integration with existing IT operations. Unlike MSPs, which need to manage multiple client environments, non-MSPs are more focused on managing their own internal IT infrastructure. The right RMM for non-MSPs should streamline day-to-day IT tasks, provide robust monitoring, enable efficient troubleshooting, and enhance overall security.
Key Features to Look for in an RMM Tool for Non-MSPs
For non-MSPs, the right RMM tool should offer:
- User-Friendly Interface: Ease of use is crucial since the tool will be managed internally by your IT team. A simple, intuitive interface reduces the learning curve.
- Comprehensive Monitoring and Reporting: Real-time monitoring of devices, networks, and applications, coupled with customizable reporting, helps in proactive management.
- Automation and Scripting: Ability to automate repetitive tasks, such as patch management, software deployment, and system maintenance.
- Seamless Integration: Compatibility with existing tools like help desk software, antivirus, and asset management systems is essential.
- Scalability: The tool should grow with the organization and handle an increasing number of devices and users without performance degradation.
- Security and Compliance: Strong security protocols, compliance management, and data protection features are necessary to safeguard internal assets.
- Value for Money: Non-MSPs often have tighter budgets, so cost-effectiveness and a clear pricing model are important.
Top RMM Tools for Non-MSPs
1. NinjaOne
NinjaOne is a popular choice among non-MSPs due to its straightforward, easy-to-use interface and robust feature set tailored to internal IT management.
- Pros:
- Easy deployment and user-friendly UI.
- Strong patch management and automation capabilities.
- Cloud-based with no need for on-premises infrastructure.
- Supports remote access and troubleshooting.
- Customizable alerting and reporting.
- Cons:
- Limited advanced features compared to more complex RMM solutions.
- Higher pricing for smaller organizations.
2. Atera
Atera provides a simple, all-in-one platform that includes RMM, Professional Services Automation (PSA), and remote access. It is especially favored by small to medium-sized businesses for its predictable pricing model and ease of use.
- Pros:
- All-in-one solution combining RMM and PSA.
- Predictable, technician-based pricing model.
- Intuitive interface with minimal learning curve.
- Built-in remote access and patch management.
- Cons:
- Less advanced customization options.
- Some users find the automation features to be basic.
3. SolarWinds RMM
SolarWinds RMM is another excellent choice for non-MSPs, particularly those who need robust network monitoring and security features. It’s well-suited for larger IT departments that require deeper insights into network and endpoint management.
- Pros:
- Comprehensive monitoring for networks, servers, and workstations.
- Strong security features, including integrated antivirus and backup solutions.
- Powerful reporting and alerting capabilities.
- Highly customizable with a modular approach.
- Cons:
- Steeper learning curve for new users.
- Pricing can be on the higher side, especially with added modules.
4. ManageEngine RMM Central
ManageEngine RMM Central is part of the larger ManageEngine suite of IT management tools, making it a solid choice for organizations already using other ManageEngine products. It offers a unified solution for network monitoring, patch management, and remote access.
- Pros:
- Comprehensive feature set with deep monitoring and reporting capabilities.
- Integrates well with other ManageEngine tools.
- Robust automation and scripting for routine tasks.
- Good value for larger organizations with complex IT needs.
- Cons:
- The interface can be overwhelming due to the sheer number of features.
- Initial setup and configuration can be time-consuming.
5. Pulseway
Pulseway is ideal for IT departments looking for a mobile-first RMM solution. It offers powerful remote management capabilities directly from a smartphone app, making it highly convenient for on-the-go IT professionals.
- Pros:
- Mobile-first approach with comprehensive app functionality.
- Easy to use with a minimal setup process.
- Strong automation, patch management, and remote control features.
- Real-time alerting and monitoring.
- Cons:
- Some advanced features may require additional configuration.
- Limited integration options compared to more robust RMM tools.
6. Kaseya VSA
For enterprises with more complex environments, Kaseya VSA offers a powerful and flexible RMM solution that provides deep control over IT management tasks. It’s ideal for larger IT teams with advanced requirements.
- Pros:
- Highly customizable with deep automation capabilities.
- Strong endpoint and network monitoring.
- Excellent integration with other IT management tools.
- Robust security features.
- Cons:
- Steeper learning curve and requires training.
- Higher cost compared to more straightforward RMM tools.
Quick Comparison Table
| RMM Tool | Ease of Use | Automation | Integration | Scalability | Security | Pricing |
|---|---|---|---|---|---|---|
|
Excellent | Strong | Moderate | High | Strong | $$$ |
|
Excellent | Moderate | Moderate | Moderate | Moderate | $$ |
|
Good | Strong | High | High | Strong | $$$$ |
|
Moderate | Strong | High | High | Strong | $$$ |
|
Excellent | Strong | Moderate | Moderate | Moderate | $$ |
|
Moderate | Excellent | High | High | Excellent | $$$$ |
Conclusion: Choosing the Right RMM for Your Non-MSP Needs
The best RMM tool for a non-MSP environment depends on the size of your organization, your specific IT management needs, and your budget. If you need something easy to deploy and use, NinjaOne or Atera are great choices. For larger organizations with complex needs, Kaseya VSA and SolarWinds RMM provide more advanced functionality and flexibility. For IT departments already using other ManageEngine products, ManageEngine RMM Central could be the ideal fit. If mobility and ease of use are your top priorities, Pulseway offers a unique, mobile-first approach.
Be sure to consider your organization’s specific requirements, test out demos, and take advantage of trial periods to find the RMM that fits best with your internal IT strategy.