When comparing Datto RMM and NinjaOne (formerly NinjaRMM), two of the most popular Remote Monitoring and Management (RMM) tools on the market, it’s clear that each offers a unique approach to helping Managed Service Providers (MSPs) and IT departments manage their clients’ IT environments effectively. Both platforms provide essential features like remote monitoring, patch management, automation, and endpoint security, but they differ in user experience, ease of use, customization options, and integrations.
This guide will provide an in-depth comparison of Datto RMM and NinjaOne to help you decide which tool better suits your MSP’s needs.
Overview of Each Tool
1. Datto RMM
- Primary Focus: Cloud-based simplicity, robust security, and easy deployment.
- Target Users: MSPs seeking a secure, scalable, cloud-native RMM platform.
- Key Features:
- 100% cloud-based with minimal setup requirements.
- Automated patch management and endpoint monitoring.
- Advanced scripting and automation capabilities.
- Centralized dashboard for streamlined visibility and management.
- Integrated Endpoint Detection and Response (EDR) and security features.
- Easy integration with Datto’s backup, disaster recovery, and continuity solutions.
- Best For: MSPs that prioritize security, scalability, and ease of use with a strong focus on cloud-based operations.
2. NinjaOne
- Primary Focus: User-friendly, lightweight, and comprehensive endpoint management.
- Target Users: MSPs and IT departments looking for a simple, intuitive, and efficient RMM solution.
- Key Features:
- Cloud-based, easy to set up with a minimal learning curve.
- Integrated remote control, patch management, and monitoring.
- Robust scripting, automation, and policy management.
- Centralized dashboard with customizable views and reporting.
- Extensive third-party integrations (e.g., ConnectWise, Autotask, Splashtop).
- Strong emphasis on user experience and efficient workflows.
- Best For: MSPs looking for a lightweight, easy-to-use RMM solution with a focus on rapid deployment and usability.
Detailed Comparison
| Feature | Datto RMM | NinjaOne |
|---|---|---|
| User Interface (UI) | Modern, clean, and intuitive but with a learning curve. | Very intuitive, easy to navigate, and quick to learn. |
| Deployment Type | 100% Cloud-based. | 100% Cloud-based. |
| Patch Management | Automated with flexible scheduling and customization. | Automated patch management with policy-based controls. |
| Automation and Scripting | Strong scripting with simplified automation capabilities. | Robust scripting engine with straightforward automation. |
| Remote Control | Integrated remote control with Datto RMM’s dashboard. | Integrated with third-party tools like Splashtop. |
| Integration with Other Tools | Good integration within the Datto ecosystem. | Extensive third-party integrations (e.g., PSA tools, remote access software). |
| Security Features | Built-in EDR, 2FA, and role-based permissions. | Integrated antivirus and backup options; strong security controls. |
| Reporting and Alerts | Pre-configured and customizable alerts and reports. | Customizable reporting and easy-to-set alerts. |
| Support and Community | Strong support with a focus on security and reliability. | Excellent support with a user-centric approach and active community. |
| Pricing Structure | Subscription-based with competitive pricing. | Subscription-based; generally considered cost-effective. |
Key Strengths and Weaknesses
Datto RMM: Strengths
- Cloud-Native Simplicity: Datto RMM is 100% cloud-based, which simplifies deployment and reduces the need for on-premises infrastructure.
- Security-Focused Features: Emphasizes security with built-in Endpoint Detection and Response (EDR), two-factor authentication (2FA), and role-based access controls.
- Integration with Datto Ecosystem: Seamless integration with Datto’s suite of backup and disaster recovery solutions, providing a comprehensive IT management solution.
Datto RMM: Weaknesses
- Moderate Learning Curve: While Datto RMM offers a modern and intuitive interface, some users report that it has a steeper learning curve than NinjaOne, especially for advanced features.
- Less Open Integrations: Integrates well within Datto’s ecosystem, but may not offer as many third-party integration options as NinjaOne.
NinjaOne: Strengths
- Ease of Use and Quick Deployment: NinjaOne is highly regarded for its intuitive interface and minimal learning curve, making it easy to deploy and manage.
- Extensive Third-Party Integrations: Offers a wide range of integrations with third-party tools, allowing for flexibility and easy integration with existing tech stacks.
- Streamlined User Experience: Prioritizes user experience with a simple, straightforward dashboard and efficient workflows that reduce administrative overhead.
NinjaOne: Weaknesses
- Limited Advanced Security Features: While NinjaOne has strong security features, it does not have built-in EDR like Datto RMM, potentially requiring additional tools for more advanced security needs.
- No Native Remote Control: Relies on integrations with third-party tools (like Splashtop) for remote control, which could add complexity for some users.
Which One Should You Choose?
When to Choose Datto RMM:
- If you want a secure, cloud-native RMM tool that integrates tightly with backup and disaster recovery solutions.
- If you prioritize security with features like built-in EDR and need role-based access controls.
- If you are looking for a platform that scales well without requiring heavy infrastructure or third-party tools.
When to Choose NinjaOne:
- If you prefer a lightweight, easy-to-use RMM solution with an intuitive interface that is easy to deploy and manage.
- If you need a platform with extensive third-party integrations and a more flexible tech stack.
- If you want a cost-effective solution with robust automation, patch management, and user-friendly remote monitoring.
Conclusion
Choosing between Datto RMM and NinjaOne largely depends on your MSP’s specific needs, your team’s experience level, and your desired level of integration and automation. Datto RMM is a strong choice for MSPs that value security, cloud-native simplicity, and tight integration with backup solutions. On the other hand, NinjaOne is ideal for those who prioritize ease of use, quick deployment, and extensive third-party integrations, making it a versatile option for MSPs looking for a streamlined, efficient RMM solution.
Carefully assess your current needs, client expectations, and future growth plans to determine which RMM platform aligns best with your strategy.