You’re looking for a showdown between Datto RMM and NinjaRMM? You’ve come to the right place! I’ve worked with both of these tools in various setups, and I can tell you that choosing the right RMM (Remote Monitoring and Management) tool is like picking the right wrench—both might get the job done, but one might fit your grip and needs better.
Datto RMM and NinjaRMM are popular choices among managed service providers (MSPs) and IT professionals. They both offer robust features, but they have unique strengths and weaknesses. Let’s break them down side-by-side to help you determine which tool is better suited for your business.
Key Features Comparison
| Feature | Datto RMM | NinjaRMM |
|---|---|---|
| Ease of Use | Has a modern interface but comes with a steep learning curve for advanced features. | Highly intuitive and user-friendly, even for beginners, with a clean and straightforward UI. |
| Remote Access | Built-in TeamViewer and Splashtop integrations for remote access and control. | Built-in TeamViewer and Splashtop with optional add-ons like AnyDesk for flexibility. |
| Patch Management | Robust, with customizable patch policies and granular control. | Easy-to-use patch management with automatic scheduling and flexible policy settings. |
| Scripting | Supports PowerShell, Bash, and VBScript; advanced script repository available. | Offers scripting in PowerShell with a user-friendly repository and customizable scripts. |
| Alerts and Monitoring | Detailed alerts with customizable thresholds; integrates with Datto’s other tools. | Real-time monitoring with customizable alerts; integrates well with third-party tools. |
| Security Features | Strong focus on cybersecurity with endpoint detection and response (EDR) capabilities. | Emphasizes security with features like AV and patch management, but lacks built-in EDR. |
| Integration | Seamless integration with Datto’s suite (e.g., Datto Continuity, Backup), Microsoft, and more. | Integrates with multiple third-party tools like Autotask, ConnectWise, and more. |
| Pricing | Generally priced per agent with additional costs for some integrations and features. | Pricing is transparent, usually per device, with fewer hidden fees and straightforward plans. |
| Reporting | Comprehensive but takes time to master; highly customizable. | Simple, effective reporting; ready-to-go templates that can be customized. |
| Support and Training | Solid support but limited training resources; best for users already familiar with Datto. | Strong customer support with extensive documentation and training resources. |
Deep Dive into Features
1. Ease of Use and Interface
- Datto RMM: It has a modern and clean interface, but I’ve found it takes a bit of time to get comfortable with all the settings and configurations, especially when diving into advanced features. It’s more tailored for those who are already familiar with Datto’s ecosystem.
- NinjaRMM: On the other hand, NinjaRMM shines with its simplicity. The dashboard is straightforward, making it easier for newcomers to get started without much hassle. I found that even new techs could start using it effectively within hours.
2. Remote Access and Control
- Datto RMM: Offers robust remote control options with integrations like TeamViewer and Splashtop. This is particularly handy if you already use these tools, as they are deeply embedded within the system.
- NinjaRMM: Also provides seamless remote access through TeamViewer and Splashtop but goes a step further by supporting multiple add-ons, giving you more flexibility.
3. Patch Management
- Datto RMM: Comes with strong, customizable patch management. However, configuring patch policies can be cumbersome at first. Once set up, it provides excellent control over patch deployment.
- NinjaRMM: Boasts a simpler patch management system that I found easy to configure. It’s more automated, which is ideal for environments that need a “set and forget” approach.
4. Alerts and Monitoring
- Datto RMM: The alert system is robust and highly configurable. You can set granular thresholds for different types of alerts, which is a plus if you like deep customization.
- NinjaRMM: Offers real-time monitoring with customizable alerts that are straightforward to set up. It might not have the same level of detail as Datto, but it covers all the bases effectively.
5. Security and Integrations
- Datto RMM: Strong in cybersecurity, offering endpoint detection and response (EDR) to bolster defenses. Also, it integrates seamlessly with Datto’s own suite of tools.
- NinjaRMM: Provides solid security features like anti-virus and patch management but lacks built-in EDR. It does, however, offer great third-party integrations for security tools.
Pros and Cons
Datto RMM Pros:
- Highly customizable with a comprehensive feature set.
- Strong cybersecurity features (EDR) for advanced security needs.
- Excellent integrations within the Datto ecosystem.
Datto RMM Cons:
- Steeper learning curve.
- Can be more expensive with additional costs for integrations.
NinjaRMM Pros:
- Intuitive, user-friendly interface.
- Transparent pricing without hidden fees.
- Extensive integrations with third-party tools.
NinjaRMM Cons:
- Lacks built-in EDR.
- May not be as customizable in terms of advanced alert settings.
Which One Should You Choose?
The right choice between Datto RMM and NinjaRMM depends on your specific needs:
- Choose Datto RMM if you are looking for a highly customizable platform with advanced security features and if you’re already invested in the Datto ecosystem.
- Choose NinjaRMM if you need a user-friendly, easy-to-deploy solution with excellent third-party integrations and a straightforward pricing model.
Both tools are solid choices for MSPs, and the decision boils down to your preference for complexity versus simplicity and whether you prioritize deep customization or ease of use.