When deciding between Datto RMM and SolarWinds RMM (now part of N-able, referred to as N-able RMM), MSPs and IT professionals have to consider their specific needs, business size, and growth plans. Both platforms are powerful Remote Monitoring and Management (RMM) tools, but they have different strengths, interfaces, integration options, and levels of customization.
In this guide, I’ll provide a detailed comparison between Datto RMM and SolarWinds (N-able) RMM to help you choose the right tool for your business.
Overview of Each Tool
1. Datto RMM
- Primary Focus: Cloud-based simplicity, robust security, and ease of deployment.
- Target Users: MSPs looking for a secure, scalable, cloud-native RMM platform.
- Key Features:
- 100% cloud-based with no need for on-premises servers.
- Automated patch management and endpoint monitoring.
- Centralized dashboard with visibility and control over all endpoints.
- Advanced scripting and automation capabilities.
- Built-in security features such as Endpoint Detection and Response (EDR), two-factor authentication (2FA), and role-based permissions.
- Seamless integration with Datto’s continuity and backup solutions.
- Best For: MSPs prioritizing security, cloud-native architecture, and ease of use.
2. SolarWinds (N-able) RMM
- Primary Focus: Flexibility, customization, and integration with a broader suite of N-able products.
- Target Users: MSPs looking for a customizable, modular RMM platform with extensive integration capabilities.
- Key Features:
- Cloud-based architecture for flexibility and remote access.
- Robust patch management, monitoring, and remote control tools.
- Advanced automation, scripting, and policy-based management.
- Modular approach with integrated antivirus, backup, and patch management tools.
- Seamless integration with N-able products like N-central and N-able Backup.
- Customizable dashboards, alerts, and reporting.
- Best For: MSPs that need a customizable RMM solution with modular features and extensive integrations.
Detailed Comparison
| Feature | Datto RMM | SolarWinds (N-able) RMM |
|---|---|---|
| User Interface (UI) | Modern, intuitive, and clean, but requires time to learn. | User-friendly with customizable views but can be complex for new users. |
| Deployment Type | 100% Cloud-based. | Cloud-based, offering flexibility for remote management. |
| Patch Management | Automated with customizable scheduling and controls. | Highly configurable patch management with policy-based settings. |
| Automation and Scripting | Strong scripting with simplified automation capabilities. | Advanced scripting and automation, ideal for complex environments. |
| Remote Control | Integrated remote control with Datto’s dashboard. | Integrated with Take Control for remote support and management. |
| Integration with Other Tools | Integrates well within the Datto ecosystem. | Seamless integration with N-able products and third-party tools. |
| Security Features | Built-in EDR, 2FA, and role-based permissions. | Integrated AV, endpoint detection, and backup options. |
| Reporting and Alerts | Pre-configured and customizable options. | Highly customizable reporting and alerting capabilities. |
| Support and Community | Strong support with a focus on uptime and security. | Active community, comprehensive support, and extensive resources. |
| Pricing Structure | Subscription-based with competitive pricing. | Flexible pricing with modular add-ons, potentially higher total costs. |
Key Strengths and Weaknesses
Datto RMM: Strengths
- Cloud-Native Simplicity: Being 100% cloud-based, Datto RMM simplifies deployment, making it easy to get started with minimal infrastructure.
- Security-Focused Features: With features like built-in EDR, two-factor authentication, and role-based access controls, Datto RMM is highly focused on security.
- Integration with Datto Ecosystem: Works seamlessly with Datto’s backup, disaster recovery, and continuity products, providing an all-in-one IT management solution.
Datto RMM: Weaknesses
- Moderate Learning Curve: While the UI is modern and clean, it can take some time to learn and master, especially for new users.
- Less Flexibility with Third-Party Integrations: Datto RMM integrates well within the Datto ecosystem, but may not provide as extensive third-party integration options as SolarWinds (N-able).
SolarWinds (N-able) RMM: Strengths
- Highly Customizable: Offers advanced scripting, automation, and a modular approach, allowing MSPs to tailor the platform to their specific needs.
- Modular Flexibility: Allows MSPs to choose the features they need (e.g., antivirus, backup, patch management) and scale as needed.
- Integration with N-able Suite: Seamlessly integrates with other N-able products (e.g., N-central, N-able Backup), creating a unified platform for IT management.
SolarWinds (N-able) RMM: Weaknesses
- Complexity for New Users: The extensive feature set and customizability can make the platform overwhelming for new users or small MSPs.
- Higher Total Cost: The modular approach can lead to higher costs as additional features are added, especially for MSPs looking for a more straightforward, all-in-one solution.
Which One Should You Choose?
When to Choose Datto RMM:
- If you want a cloud-native RMM tool that is easy to deploy and manage.
- If you prioritize security and need built-in features like EDR and two-factor authentication.
- If you are looking for a platform that integrates seamlessly with Datto’s backup and disaster recovery solutions.
When to Choose SolarWinds (N-able) RMM:
- If you need a highly customizable RMM solution with advanced scripting and automation capabilities.
- If your MSP benefits from a modular approach, allowing you to add or remove features as needed.
- If you are already invested in the N-able ecosystem and want a comprehensive, unified IT management platform.
Conclusion
Choosing between Datto RMM and SolarWinds (N-able) RMM ultimately depends on your MSP’s specific needs, business size, and growth plans. Datto RMM is an excellent choice for those who want a secure, cloud-native RMM platform with straightforward deployment and management and are looking for strong integration with backup and disaster recovery solutions. SolarWinds (N-able) RMM is better suited for MSPs that require deep customization, advanced automation, and the flexibility of a modular approach that integrates tightly with other N-able products.
Consider your team’s technical expertise, client needs, and business goals carefully to select the RMM platform that aligns best with your strategy.