Choosing between NinjaRMM Splashtop and TeamViewer for your remote support and monitoring needs can be a tricky decision. Both tools are highly regarded in the remote access space, but they serve different purposes and offer unique features. If you are managing an MSP (Managed Service Provider) or an IT department, selecting the right remote access tool is crucial for efficient and secure client management. Let’s break down NinjaRMM with Splashtop and TeamViewer in detail to help you make the best choice.
NinjaRMM Splashtop vs. TeamViewer: Detailed Comparison
We’ll cover user interface, core features, security, integration, pricing, and support for a comprehensive understanding of what each option brings to the table.
1. User Interface and Experience
NinjaRMM with Splashtop
- Dashboard and Layout: NinjaRMM integrates Splashtop for remote access directly into its interface, offering a seamless experience for MSPs and IT professionals. The layout is clean and simple, focusing on efficiency.
- Ease of Use: Setting up Splashtop within NinjaRMM is straightforward, and the learning curve is minimal. Since it’s integrated directly into the NinjaRMM dashboard, switching between monitoring and remote access is smooth.
- Customization: NinjaRMM allows some customization of alerts, scripts, and reporting, but Splashtop is more standardized when integrated. The focus is on ease of deployment and use rather than deep customization.
TeamViewer
- Dashboard and Layout: TeamViewer offers a dedicated, standalone application with a well-organized interface that’s easy to navigate. It focuses on providing a quick and intuitive remote support experience.
- Ease of Use: Known for its simplicity, TeamViewer is extremely user-friendly. You can connect to any device with just a few clicks. It’s well-suited for both IT professionals and end users.
- Customization: Provides options for custom branding, connection settings, and security configurations. This allows organizations to personalize their remote support experience more extensively than with Splashtop.
Verdict: For seamless integration with a broader RMM tool, NinjaRMM with Splashtop is ideal. For a dedicated, stand-alone remote support solution with more customization options, TeamViewer stands out.
2. Core Features and Capabilities
| Feature | NinjaRMM with Splashtop | TeamViewer |
|---|---|---|
| Remote Access | Integrated within NinjaRMM, fast and secure | Standalone, highly responsive with file sharing |
| File Transfer | Limited file transfer capabilities | Full-featured, supports large file transfers |
| Session Recording | Available, but not as robust | Comprehensive session recording and reporting |
| Multi-Monitor Support | Supports multiple monitors, easy to switch | Advanced multi-monitor support and controls |
| Security Features | Integrated within NinjaRMM, 2FA, encrypted | 256-bit AES encryption, SOC 2, HIPAA compliance |
| Chat Functionality | Basic chat during sessions | In-depth chat, VoIP, and video calling options |
Remote Access
- NinjaRMM with Splashtop: Offers fast and reliable remote access directly integrated with the NinjaRMM platform. This integration allows MSPs to monitor endpoints and quickly initiate remote sessions without switching applications.
- TeamViewer: Known for its robust remote access features, TeamViewer provides a standalone remote support tool that works across platforms. It supports fast connections, even in low-bandwidth environments, and allows for advanced controls like remote printing and clipboard sharing.
File Transfer and Session Management
- NinjaRMM with Splashtop: Offers basic file transfer capabilities. While it gets the job done for simple needs, it doesn’t support advanced file management features like TeamViewer.
- TeamViewer: Provides advanced file transfer capabilities, including support for large files and folder synchronization. It also offers more comprehensive session management and recording features, which are great for compliance and training purposes.
Verdict: If you need basic remote support integrated with a full RMM solution, NinjaRMM with Splashtop is a strong choice. For a more feature-rich, standalone remote support tool, TeamViewer is the winner.
3. Security and Compliance
- NinjaRMM with Splashtop: Provides secure remote access within the NinjaRMM environment. It includes features like two-factor authentication (2FA), TLS, and 256-bit AES encryption to protect data during sessions.
- TeamViewer: Offers top-notch security, including 256-bit AES encryption, SOC 2 certification, HIPAA compliance, and multiple security configurations. It also includes 2FA and a robust management console for setting user permissions and access controls.
Verdict: For advanced security configurations and compliance needs, TeamViewer provides more robust options, although NinjaRMM with Splashtop still offers solid security within the RMM environment.
4. Integration and Compatibility
- NinjaRMM with Splashtop: Fully integrated with the NinjaRMM platform, providing seamless access to remote sessions from within the RMM tool. This makes it easy to manage devices, run scripts, and monitor systems alongside remote support.
- TeamViewer: Integrates with a wide variety of third-party tools, including PSA (Professional Services Automation), CRM, ticketing systems, and other IT management tools. It’s versatile and can fit into most IT environments.
Verdict: For those who need a remote support tool that fits into a wider array of third-party tools, TeamViewer is a great choice. If you want tight integration with an RMM solution, NinjaRMM with Splashtop excels.
5. Pricing and Licensing
- NinjaRMM with Splashtop: Pricing is generally bundled with the NinjaRMM platform. This can be cost-effective if you’re looking for a comprehensive RMM tool with remote access included. However, the cost may rise as you add more endpoints or need advanced features.
- TeamViewer: Offers tiered pricing based on the number of concurrent users and features. It provides standalone licenses and subscription models that can scale with your needs. Pricing can be higher for enterprises, but it offers flexibility for different business sizes.
Verdict: For cost-effective remote access bundled with RMM functionalities, NinjaRMM with Splashtop is a great option. For flexible, standalone pricing and licensing, TeamViewer is more accommodating.
6. Customer Support and Community
- NinjaRMM with Splashtop: Backed by NinjaRMM’s support team, offering dedicated support through various channels. It benefits from NinjaRMM’s reputation for responsive customer service and a strong community.
- TeamViewer: Provides 24/7 support with a global presence. It also has an extensive knowledge base, forums, and community support. Known for its quick resolution and robust documentation.
Verdict: Both tools offer strong support, but TeamViewer has a more extensive community and global support presence.
Final Thoughts: Which Tool Should You Choose?
- If you are already using or planning to use an RMM solution like NinjaRMM and want seamless remote support integration, NinjaRMM with Splashtop is an excellent choice. It’s particularly suitable for MSPs looking to consolidate tools and workflows within a single platform.
- If you need a standalone, feature-rich remote access tool with advanced security, customization, and integration options, TeamViewer is the more comprehensive solution. It’s well-suited for organizations that need remote access to be separate from their RMM or for those who need advanced capabilities.