Imagine this: You’re an MSP or an IT manager juggling numerous client networks and infrastructures. You know that an effective RMM (Remote Monitoring and Management) solution can mean the difference between smooth operations and a firefighting frenzy. Two major contenders in the RMM arena are NinjaRMM and SolarWinds RMM. Both offer comprehensive solutions, but which one is better suited for your needs? Let’s break down their features, strengths, and differences to help you decide.
NinjaRMM vs. SolarWinds RMM: The Ultimate Comparison
1. User Interface and Experience
NinjaRMM
- Sleek and Simple Interface: NinjaRMM is known for its modern, clean, and easy-to-navigate interface. It’s designed to minimize the learning curve, making it quick for new users to adapt and get started.
- Dashboard Overview: The dashboard is well-organized, providing an at-a-glance view of device health, patch status, alerts, and other key metrics. It’s built for efficiency, helping IT teams quickly spot and address issues.
SolarWinds RMM
- More Complex UI: SolarWinds RMM is powerful, but its interface can feel overwhelming for new users. The platform has a more classic layout with numerous tabs and menus, which can require more time to master.
- Customizable Dashboards: While the interface might not be as intuitive as NinjaRMM, SolarWinds offers highly customizable dashboards. This can be advantageous for users who want tailored views and detailed control over their monitoring setup.
2. Monitoring and Management Capabilities
NinjaRMM
- Comprehensive Monitoring: Offers monitoring for endpoints, servers, network devices, and applications. The platform excels in endpoint management with features like software inventory, real-time alerts, and performance monitoring.
- Patch Management: NinjaRMM includes robust patch management capabilities for both operating systems and third-party software, which can be automated to minimize vulnerabilities.
SolarWinds RMM
- Advanced Monitoring: SolarWinds RMM provides deep monitoring capabilities, including network performance monitoring, NetPath, and traffic analysis. It’s known for its powerful network management features, which can be a major draw for IT teams handling complex environments.
- Automation and Scripting: Allows extensive scripting and automation options, offering out-of-the-box scripts and the ability to create custom ones using PowerShell, Batch, or Bash. This flexibility allows for significant customization in IT workflows.
3. Remote Access and Control
NinjaRMM
- Built-In Remote Control: Offers remote access through integrated tools like TeamViewer and Splashtop. This makes connecting to client machines straightforward, enabling rapid support and troubleshooting.
- Session Management: The integration is seamless, and sessions are logged for auditing purposes, providing transparency and security.
SolarWinds RMM
- Integrated Take Control Tool: SolarWinds RMM comes with “Take Control” built into the platform, providing remote access directly from the RMM dashboard. This feature is known for its speed and reliability, which can be critical during troubleshooting.
- Robust Remote Sessions: Offers advanced remote session features like file transfer, session recording, and multi-monitor support, providing a comprehensive remote management experience.
4. Security Features
NinjaRMM
- Two-Factor Authentication (2FA) and Role-Based Access Control (RBAC): Provides robust security features to protect access to the platform. Users can set permissions based on roles, adding an extra layer of security.
- Integrated Antivirus and Endpoint Detection: Integrates with leading endpoint security solutions such as Bitdefender and Webroot, allowing for centralized security management.
SolarWinds RMM
- Integrated Security Suite: Offers a more extensive suite of security tools, including Managed Antivirus, Endpoint Detection and Response (EDR), web protection, and email protection, all from within the platform.
- Patch Management with Security Focus: Patch management capabilities are also security-oriented, allowing for automated deployment of patches to reduce vulnerabilities.
5. Integration and Compatibility
NinjaRMM
- Broad Integration Ecosystem: Integrates with numerous third-party tools, including PSA (Professional Services Automation) systems, documentation tools, backup solutions, and antivirus platforms. This makes it a versatile choice for businesses that rely on a suite of tools.
- Continuous Updates: Regular updates ensure compatibility with new software and third-party tools, keeping the platform flexible and adaptable.
SolarWinds RMM
- Native Integrations with SolarWinds Suite: Seamlessly integrates with other SolarWinds products, such as SolarWinds N-central, making it ideal for users already invested in the SolarWinds ecosystem.
- Third-Party Integrations: Supports a range of integrations with popular PSA tools, backup solutions, and other IT management tools. However, users may find the integration options more rigid compared to NinjaRMM.
6. Pricing and Licensing
NinjaRMM
- Device-Based Pricing: Charges based on the number of devices being monitored. This model is scalable and can be cost-effective for MSPs managing a large number of endpoints.
- Transparent Pricing with No Long-Term Contracts: Offers a transparent pricing structure and allows users to start with a free trial. There’s no requirement for long-term contracts, giving businesses flexibility.
SolarWinds RMM
- Flexible Pricing Options: Pricing is typically more complex and may vary based on the number of features and services bundled. It can be more cost-effective when bundling multiple SolarWinds services.
- May Include Add-Ons: Some features like advanced security or automation may come at an additional cost, which could increase the overall price depending on the needs.
7. Customer Support and Community
NinjaRMM
- Comprehensive Support Options: Known for responsive support, including onboarding sessions, live chat, and extensive documentation. The NinjaRMM community is active, and users frequently share scripts, integrations, and best practices.
- Frequent Updates and Community Engagement: Regular updates based on user feedback help keep the platform user-friendly and up-to-date.
SolarWinds RMM
- Extensive Support and Resources: Offers comprehensive support through email, phone, and chat. The company also provides a wealth of online resources, including webinars, community forums, and training sessions.
- Large User Community: SolarWinds has a large and active user community, which is beneficial for finding solutions, sharing scripts, and getting advice from peers.
Summary Table: NinjaRMM vs. SolarWinds RMM
| Feature | NinjaRMM | SolarWinds RMM |
|---|---|---|
| User Interface | Modern, easy-to-navigate, low learning curve | More complex, highly customizable |
| Monitoring & Management | Comprehensive, strong patch management | Advanced, especially in network monitoring |
| Remote Access | Integrated (TeamViewer, Splashtop) | Built-in “Take Control,” advanced features |
| Security | 2FA, endpoint security integration | Full security suite (AV, EDR, web, email) |
| Integrations | Broad third-party integrations | Strong SolarWinds ecosystem integration |
| Pricing | Device-based, transparent, no contracts | Flexible, can be more costly with add-ons |
| Support | Responsive, active community, regular updates | Extensive, large user community |
Which RMM Should You Choose?
- Choose NinjaRMM if you’re looking for a user-friendly, modern platform with extensive third-party integrations, robust patch management, and a strong community. It’s ideal for MSPs and IT managers who want a flexible, scalable solution with a shorter learning curve.
- Choose SolarWinds RMM if you need a more comprehensive, all-in-one solution that offers advanced network monitoring and security features. It’s best suited for IT teams already invested in the SolarWinds ecosystem or those managing complex networks requiring deep monitoring capabilities.
Conclusion
Both NinjaRMM and SolarWinds RMM have their strengths and target different user needs. The best way to choose is to take advantage of their free trials, test their capabilities in your environment, and see which one aligns better with your workflow, team size, and business goals.